Attached is a response from the NTA again in relation to the operation of Uber Limousines,
and soon to be Hailo Limousines.
It is quite clear that although such cities as Toronto, Paris, Brussells (to name 3) have banned these
type of operations, because they are breaking regulations, Dublin will not be doing anything similar!
The NTA are not prepared to adhere to their own regulations, ban these operations, and see if the
company's behind them want to challenge their decision. They seem set to allow them operate as
they wish, and to undermine the many successful businesses already operating within the NTA's strict
guidelines. A final argument against them is they in all probability will be encouraged to set up their
tax designation here in Ireland, pay 12% Corporation Tax (or none at all as others do) while all other
operators pay their taxes at far higher rates!!.
Under the new Licence certifier "APPLUS" the red flourescent
triangle carried in the boot of vehicles (for use in case of breakdowns) must have the wording
ECE R27 approved on it. Vehicles will fail their suitability test if this is not the case.
We are in the process on transferring the vehicle licensing inspections contract from SGS to Applus. The SGS contract finished on Monday (31st March) of this week and the Applus inspection regime commenced yesterday (1st April).
As with any transition there are many issues to be dealt. One of those is that has been a major spike in calls to our call centre and a major increase in the duration of calls. While the call centre had planned and resourced for such an increase, the sheer volume was much higher than expected.
The call centre has taken a number of actions to address these issues including moving some additional people from other services over to the industry and booking line. In addition, we have agreed with the call centre service provider that they will take on a number of additional temporary staff and they are taking those additional staff on hire immediately and providing the necessary training. Some of these will be on board before the weekend, the remainder at the start of next week.
I expect to see improvements in the call service by the start of next week and if people can bear with us until then, I would expect a significant improvement at that point.